https://www.kerrystephens.com/kerry-stephens daily 1.0 2024-11-11 https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/6a4607a8-d2ef-4a89-bad8-4d9d6b1ab96b/Screenshot+2023-09-15+at+9.07.11+AM.jpg Hi I’m Kerry - Conversational Design System Redesign Six week acceleration program to modernize an existing design system. Role: UX Design Manager, Conversational Design Lead https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/5ed7e1cb-75a4-41c3-af09-09d144a42942/Avatars+-+square_med.png Hi I’m Kerry - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/fe9cc0ed-c2bb-463f-8c69-c7ba870d2c6d/Trim5.gif Hi I’m Kerry - Financial Services Co Six month venture discovery and design for Fortune 500 company in the financial services industry. Role: UX Design Manager, Customer Desirability and User Research Lead https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/9fd0c4a1-056a-44e2-a3aa-eeed3e10d771/MobileRedesignPrototype.gif Hi I’m Kerry - Mobile Redesign - Corporate Banking Six month design, validation & prioritization of direction for redesign of legacy mobile application Role: UX Design Manager and User Research Lead Details upon request https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/2521621d-36be-4137-85b9-1835d60d9c48/Mocks_v2.png Hi I’m Kerry - Digital Care Service Five month MVP acceleration of new digital care solutions and design of clinical support service. Timeline includes cross organization scope alignment, digital app design, service design and implementation support. Role: UX Design Manager, Customer Desirability Lead and User Research Lead https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/260c14f4-200c-401c-9364-81cbc437e735/Screenshot+2023-04-25+at+12.23.14+PM.jpg Hi I’m Kerry - Conversational Design in Corporate Finance AI chatbot experience to improve end user task flows, status based questions and enhanced customer service support for corporate banking application. Role: Lead User Experience Designer and Conversational Designer https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/3f5cff79-7a6c-469f-a079-b7abf7d17aad/BryanVision_GIF.gif Hi I’m Kerry - BryanVision Simple simulation celebrating my friend Bryan’s experience with synesthesia. Built partly with ChatGPT. Role: Design Lead, Prompt Engineer & Development https://www.kerrystephens.com/about daily 0.75 2024-05-02 https://www.kerrystephens.com/bulb daily 0.75 2023-05-31 https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1522329667291-F67TRW67FV36J7MOLYPP/Bulb_live_edit_feature_1.jpg Bulbapp.com Bulb page live edit features. https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1522332108844-811K0YP5MMS45FP2HCPH/Bulb_Profile_mockups_NewCrop.jpg Bulbapp.com https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1522330561995-VN3IQCS33AHP11QBRXPV/BeautfulPageExample_HighRes_R1_B_20150502_digital.jpg Bulbapp.com New Bulb Page Design: Page within a collection https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1522331444661-XDLD40D2PG6AG23FOP7Z/Screen+Shot+2018-03-29+at+2.50.00+PM.png Bulbapp.com New Bulb Collection: Workflow Cover Image Spec https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1522330868503-0EMMK3YAA90TBX3X6GX1/NewUI_Search_MegaMenu_20150213_searchField.png Bulbapp.com Bulb search feature and mixed search results view https://www.kerrystephens.com/alexanorthwell daily 0.75 2023-04-25 https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1533123457032-USXZIFT2NQMR5EGNHZVF/Screen+Shot+2018-07-02+at+3.46.40+PM.png Alexa Skill 'Northwell' Sample of utterance map spreadsheet. https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1522334575142-V8VN3N3JSAVMU3VG3CWY/Alexa_whiteBoard.jpg Alexa Skill 'Northwell' https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1533123384453-A4N7HZHI25DJ9TTLB7BX/Alexa_Waittimes_DialogFlow_20170518-02_web_new.png Alexa Skill 'Northwell' https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1533123353539-MX7SG32TOMQGR28QFC9A/Alexa_Waittimes_DialogFlow_20170518-01_web_new.png Alexa Skill 'Northwell' https://www.kerrystephens.com/medical-adherenance daily 0.75 2023-05-31 https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1522589610897-3N5M0Z0M741D6KCOSNKG/MedAdh_coverphoto_v1.jpg Medical Adherence MVP https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1535728234672-K33W9TENLRXYD4SV6N6Y/Screen+Shot+2018-08-31+at+4.10.07+PM.png Medical Adherence MVP First time experience sign up screens. User ID in originally matched through activation code. https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1522588078410-SQUECAT5Z5DT3PS9NJPJ/MedAdhApp_Design_Custom_Icons-46.jpg Medical Adherence MVP https://www.kerrystephens.com/real-time-serivce-recovery daily 0.75 2023-04-25 https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1529417338798-SCSAWM39PIOYOCDSPJX9/ServiceRecovery_cover_image_2+copy.jpg Real Time Service Recovery https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1530346671707-NTDAW3M992IGTD8FPAEV/Services_Recovery_Journery_Map_WEB-02-02.jpg Real Time Service Recovery https://www.kerrystephens.com/gohealth daily 0.75 2023-08-17 https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1533114135349-7L81LQ7YV7ARDXIGZDCU/Screen+Shot+2018-08-01+at+10.01.34+AM.png Northwell Health Medium, Tablet & Mobile layouts. Used with development team to show the responsive behavior of the map across screen sizes. https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1533120830306-5XO646XUDJ5PV3D5BR6R/GoHealth_ProcessMap_con_NEW_lg.png Northwell Health Project overview https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1533114680407-SGJHYIXYVVPCOPO2DDJG/Screen+Shot+2018-08-01+at+10.10.44+AM.png Northwell Health Scroll interaction between map & list mock up. Mock up was used in interactive prototype to illustrate functionality https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1533121429379-XVD0IFMHS3UP71OA71CH/GoHealth_Final_design.png Northwell Health Final application of GoHealth brand https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1533120533668-U0359I99WBQBMKIGUS8Q/Screen+Shot+2018-08-01+at+11.48.13+AM.png Northwell Health Wireframe samples rounds 1, 2, and 3. Also including elements such as full listing views, filters, and map interactions https://www.kerrystephens.com/financial-services-co daily 0.75 2024-06-04 https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/a68b0548-a210-4476-81f6-c97abe54f03c/Screenshot+2024-05-01+at+1.34.59+PM.jpg Financial Services Co - Make it stand out Full team collaboration team and leadership https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/d335a8d2-c42e-435d-8f3a-0293d6895729/Screenshot+2024-05-01+at+1.50.31+PM.jpg Financial Services Co - Make it stand out Concept recreated and abstracted for confidentiality https://www.kerrystephens.com/insurance-co daily 0.75 2023-07-06 https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/c4d00af8-e0f1-4de1-8bdf-b395f7fa4f20/Mocks_flat_v2.png Insurance Co - Make it stand out Recreated high fidelity samples of end experience https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/6460f56c-9720-4b49-97ce-427265cb31b6/Screenshot+2023-05-04+at+12.43.33+PM.png Insurance Co - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/66b66efe-6a3f-4a42-ab3e-6af7d6257019/ServiceBluePrint+Example_DigitalCareService.png Insurance Co - Make it stand out Simplified Service Blueprint used to align experience expectations across internal teams https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/82c81c35-5ef8-4b45-8c2a-0704e7a7209f/Screenshot+2023-05-04+at+12.52.16+PM.png Insurance Co - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/5756164d-f952-454a-8b00-8ba50cd63606/Mocks_v2.png Insurance Co - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/9736d2d1-98dc-4226-9fc1-f1883c842a6c/DigitalCareService_Wireflow.png Insurance Co - Make it stand out High level wireflow of MVP application https://www.kerrystephens.com/conversational-design-in-corporate-finance daily 0.75 2023-07-04 https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/2fea0efb-3c64-4cf6-88ee-93df12336728/Screenshot+2023-05-04+at+1.42.11+PM.png Conversational Design in Corporate Finance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1682359064567-H2Z08ZVMGIVA1FQEY0R2/19cb75e47b704b6186d1ea11b7a4c234-hd.jpg Conversational Design in Corporate Finance - A business that moves $5 trillion for corporations every day unleashing artificial intelligence https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1682359056942-VBQVHJAHJBD6GUMLT6XG/client-logo.jpg Conversational Design in Corporate Finance - Kasisto Launches Industry’s First Intelligent Virtual Assistant for Business Banks https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1611163478332-33UCEJI0BRV9MCI8BSP9/Screen+Shot+2021-01-20+at+12.24.20+PM.png Conversational Design in Corporate Finance https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/12248dae-85fd-4940-84ef-46d02de4489a/Screenshot+2023-05-04+at+1.38.07+PM.png Conversational Design in Corporate Finance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/b9d6b125-4145-4d7e-85ad-573395f7f9da/Screenshot+2023-04-24+at+10.56.53+AM.jpg Conversational Design in Corporate Finance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1321f41a-5c5a-4380-bf02-f10528d2fafc/Screen+Shot+2021-01-20+at+12.39.13+PM.jpg Conversational Design in Corporate Finance https://www.kerrystephens.com/case-studies daily 0.75 2024-05-10 https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/9fd0c4a1-056a-44e2-a3aa-eeed3e10d771/MobileRedesignPrototype.gif Case Studies - Mobile Redesign - Corporate Banking Six month design, validation & prioritization of direction for redesign of legacy mobile application Role: UX Design Manager and User Research Lead Details upon request https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1522603635262-Y6T48LAVIPOZVMNT01LE/Profile_mockups.jpg Case Studies - Bulb Bulb is a free open source education technology platform used by teachers and student to track progress in the classroom, share class work, and compile digital portfolios. Role: UX/UI Design, User Research https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/260c14f4-200c-401c-9364-81cbc437e735/Screenshot+2023-04-25+at+12.23.14+PM.jpg Case Studies - Conversational Design in Corporate Finance AI chatbot experience to improve end user task flows, status based questions and enhanced customer service support for corporate banking application. Role: Lead User Experience Designer and Conversational Designer https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1522591072633-DSCUUQQ6UGL6QU5BX7I8/GoHealth_Map_example.jpg Case Studies - GoHealth Urgent Care Center Northwell Health's wait-time finder allows patients to find emergency room wait-time for outpatient facilities and emergency departments in the Greater New York Area. The project part of announcing a joint venture between Northwell Health and GoHealth Urgent Care. Accomplishments included a new IA strategy for integrating GoHealth Urgent Care's locations, API enhancements, interface design and integration of map locator functionality. Role: UX/UI Design, Information Architecture & Quality Assurance https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1517667063353-NP6Z3TE409BYJP3VYOE6/Amazon_Alexa_Logo-01.png Case Studies - "Alexa, enable Northwell" The Amazon Alexa skill "Northwell" was developed by the digital innovation team at Northwell Health. The skill provides wait times for over 50 urgent care locations and emergency departments in the Greater New York Area. Role: Lead Designer, Voice Interface & Quality Assurance https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1529655362887-Z1WW4RN2SVPBH9R4L5ZW/Services_Recovery_home_image_final-03.png Case Studies - How can a hospital improve its CX? A service design project to assess the operational process of real time service recovery within clinical environments Role: Service Design, Digital Management, & Data analysis https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1522586579221-E2L2CMYELJ93NLYIIFQ7/Loading_indicator.gif Case Studies - Medical Adherence Application MVP mobile application for research grant working to improving medication adherence in children struggling with HIV health management. Role: UX/UI Design, Prototyping, iOS & Android https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/5756164d-f952-454a-8b00-8ba50cd63606/Mocks_v2.png Case Studies - Digital Care Service Five month MVP acceleration of new digital care solutions and design of clinical support service. Timeline includes cross organization scope alignment, digital app design, service design and implementation support. Role: UX Design Manager, Customer Desirability Lead and User Research Lead https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/fe9cc0ed-c2bb-463f-8c69-c7ba870d2c6d/Trim5.gif Case Studies - Financial Services Co Six month venture discovery and design for Fortune 500 company in the financial services industry. Role: UX Design Manager, Customer Desirability and User Research Lead Details upon request https://www.kerrystephens.com/extra daily 0.75 2024-05-29 https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1716913632163-VRE6UMV1VSOWMP5XDFQ3/Screenshot+2024-05-28+at+12.26.29+PM.png Extra https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1714411826077-20UGE1XHVGUX0PQM99RK/Screenshot+2024-04-29+at+1.30.01+PM.png Extra https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1704394417093-W5E0WS02DC48ZHBROOTF/Screenshot+2024-01-04+at+1.53.22+PM.png Extra https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1688910242534-T0Q2BNXMKIN2O2ZRX85D/Screenshot+2023-07-09+at+9.43.31+AM.png Extra https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1685635679428-X52FFQ805KZEL7JZDEJ5/41b9mAL8jtL._SX294_BO1%2C204%2C203%2C200_.jpg Extra https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1685635822527-VWLA23AX8JJA5FOZ950X/41OAfKF2rXL._SX328_BO1%2C204%2C203%2C200_.jpg Extra https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1685635679430-XH3QSZLAQXMIE5LT6QMZ/41y29ZrZX2L._SX387_BO1%2C204%2C203%2C200_.jpg Extra https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/1685635828053-HRTD460I73LGI2BZ0GOZ/41lZKXt1%2BML._SY344_BO1%2C204%2C203%2C200_.jpg Extra https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/f8cb3cc7-4863-425b-ab75-e523896c22b3/Kyoto_painting.jpg Extra - Make it stand out Gift for Family Wedding, 2018, Watercolor on paper https://www.kerrystephens.com/bryanvision daily 0.75 2023-11-14 https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/16cb48fc-ee42-4754-bc5b-ef48ce816a14/Screenshot+2023-10-28+at+4.06.17+PM.jpg BryanVision - Make it stand out Example output https://images.squarespace-cdn.com/content/v1/59e86ec390bcce0b3ec3ffed/3f5cff79-7a6c-469f-a079-b7abf7d17aad/BryanVision_GIF.gif BryanVision - Make it stand out Sample of BryanVision from the simulator below