Kerry Stephens
Experience Designer. Color Enthusiast. Adventurer.

Northwell Health

GoHealth Urgent Care: Wait times Integration

Project overview

Project overview

 

Background

The Emergency Wait Times page on northwell.edu has a significant presence on the site, the feeds displays across the healthcare system. Consistently averaging over 4,000 unique page views per month. The page is used by patient on the go and internal staff as quick emergency department references. Enhancing  the page and the Northwell API with the GoHealth facilities was a win for the business, patient, and internal staff including call center operators who help direct patients to care services. 

What I did

  • Requirement gathering with multiple stakeholders

  • Communication on new API requests of GoHealth's web team

  • Lead experience design and IA strategy, mobile and desktop

  • Project management and delivery timeline communication

  • Quality assurance testing and management 

Sample wireframe & new IA

Wireframe samples rounds 1, 2, and 3. Also including elements such as full listing views, filters, and map interactions

Wireframe samples rounds 1, 2, and 3. Also including elements such as full listing views, filters, and map interactions

Responsive layouts & interaction

Medium, Tablet & Mobile layouts. Used with development team to show the responsive behavior of the map across screen sizes. 

Medium, Tablet & Mobile layouts. Used with development team to show the responsive behavior of the map across screen sizes. 

Scroll interaction between map & list mock up. Mock up was used in interactive prototype to illustrate functionality  

Scroll interaction between map & list mock up. Mock up was used in interactive prototype to illustrate functionality  

Brand & visual design

Final application of GoHealth brand

Final application of GoHealth brand

 

- Cheers to Better API's-