EXPERIENCE DESIGN SAMPLES:
Financial Services Co
Six month venture discovery and design for Fortune 500 company in the financial services industry.
Role: UX Design Manager, Customer Desirability and User Research Lead
Details upon request
Mobile Redesign - Corporate Banking
Six month design, validation & prioritization of direction for redesign of legacy mobile application
Role: UX Design Manager and User Research Lead
Details upon request
Digital Care Service
Five month MVP acceleration of new digital care solutions and design of clinical support service. Timeline includes cross organization scope alignment, digital app design, service design and implementation support.
Role: UX Design Manager, Customer Desirability Lead and User Research Lead
Conversational Design in Corporate Finance
AI chatbot experience to improve end user task flows, status based questions and enhanced customer service support for corporate banking application.
Role: Lead User Experience Designer and Conversational Designer
Intake Request Management
Operational tool for 60K+ employees to request support from Marketing Department. Features include request tracking, messaging, status, and resource navigation with the Marketing and Communication teams.
Role: User Research, UX/UI Design
GoHealth Urgent Care Center
Northwell Health's wait-time finder allows patients to find emergency room wait-time for outpatient facilities and emergency departments in the Greater New York Area. The project part of announcing a joint venture between Northwell Health and GoHealth Urgent Care. Accomplishments included a new IA strategy for integrating GoHealth Urgent Care's locations, API enhancements, interface design and integration of map locator functionality.
Role: UX/UI Design, Information Architecture & Quality Assurance
"Alexa, enable Northwell"
The Amazon Alexa skill "Northwell" was developed by the digital innovation team at Northwell Health. The skill provides wait times for over 50 urgent care locations and emergency departments in the Greater New York Area.
Role: Lead Designer, Voice Interface & Quality Assurance
How can a hospital improve its CX?
A service design project to assess the operational process of real time service recovery within clinical environments
Role: Service Design, Digital Management, & Data analysis
Medical Adherence
Application
MVP mobile application for research grant working to improving medication adherence in children struggling with HIV health management.
Role: UX/UI Design, Prototyping, iOS & Android
Bulb
Bulb is a free open source education technology platform used by teachers and student to track progress in the classroom, share class work, and compile digital portfolios.
Role: UX/UI Design, User Research